We are committed to creating a culture that reflects the diversity of our clients. With that goal in mind, we encourage our employees and our partners to understand, accept and celebrate differences among people. We welcome everyone and prohibit all discrimination on the basis of race, ethnicity, age, religion, physical ability, sexual orientation, gender identity and gender.
I am a Certified Travel Associate (CTA), having earned my designation from The Travel Institute, the oldest and most respected non-profit certification organization in the travel industry. These credentials require that I have at least 18 months of travel industry work experience, completed rigorous certification and testing and continue to fulfill stringent education credit requirements each year. Much like an accountant or doctor with their respective credentials, my CTA designation means I am committed to upholding the highest standards of my profession while providing expert advice to my clients.
Thank you for choosing to partner with Alpaca Your Bags Travel! To ensure that you understand the conditions of your vacation and its components, please review the following policies and procedures completely. It is your responsibility to read these conditions prior to making a payment. Providing payment constitutes your complete understanding of all terms and conditions pertaining to your travel arrangements.
SERVICE AGREEMENT: By booking with Alpaca Your Bags Travel, you will receive personalized, concierge assistance before, during and after travel. Our travel coordination services include confirming your reservation details, processing payments with your booked travel supplier and confirming all travel arrangements prior to your departure. If you are booked as part of a group, our services also include coordination at the group level. Should you need assistance during travel, we will provide assistance or direct you to the appropriate on-site contact for additional help. Part of our personalized, concierge service includes one set of printed travel documents, sent to the lead passenger on each booking approximately two weeks before travel. It is the travelers responsibility to review the documents and communicate details to other members in their party. If you would prefer to have eDocs only, please let us know and we can send digital copies only.
EMAIL-OPT IN: By booking a trip with Alpaca Your Bags Travel, you consent to receiving emails from us. If you would like to be removed from our marketing emails, please use the link in that email to Unsubscribe or contact us for assistance.
RESERVATION NAMES AND CONTACT INFORMATION: For international travel, the name on your reservation must match your passport exactly (first, middle, last, Jr., Sr., etc.), no exceptions. We also must have your complete and accurate contact information to finalize your reservation. Alpaca Your Bags Travel is not responsible for disruptions in your travel plans or a declination in service due to travelers providing incorrect or delayed information.
PASSPORTS: Everyone, including children and infants, MUST have a VALID passport book to travel internationally (not Passport Card!). Failure to comply will result in denial of boarding, no refund, no exceptions. Alpaca Your Bags Travel is not responsible for passports in any way. Most international destinations require that your passport be valid for 6 months beyond your return date. PASSPORT CARDS ARE NOT VALID FOR TRAVEL INTERNATIONALLY VIA AIR. For information regarding passport applications or renewals, please visit the U.S. Department of State website (www.state.gov)
COVID-19 TRAVELER ACKNOWLEDGEMENT: As the worldwide COVID-19 pandemic remains ongoing at this time, the Traveler acknowledges that for this reason, and other reasons not reasonably foreseeable at this time, these travel plans may be interrupted or cancelled by the supplier that is providing them, a government entity or other third party over which Agency has no control. Traveler further acknowledges that the supplier’s cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, continue to govern my rights and remedies, including the right to receive a refund, in such an event. Moreover, Traveler understands that if he/she elected to purchase travel insurance, the terms of the insurance policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances.
The Agency has no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which the Traveler may visit.It is the Traveler’s responsibility to know, understand and follow the rules and regulations established by travel supplier partners including but not limited to airlines, transportation companies, hotels, resorts and tour operators. The Traveler hereby releases the Agency from all claims arising out of any problem covered in this paragraph.
TRAVEL RESTRICTIONS AND DESTINATION REQUIREMENTS: It is the traveler’s complete responsibility to check and verify any and all passport, visa, vaccination, or other entry requirements of your destination(s). Passengers with prior criminal convictions are responsible for ensuring that they are not restricted by the laws of the country to which they are traveling. For example: Passengers with DUI/DWI convictions may be prohibited from traveling to Canada. Passengers traveling without proper documentation or meeting destination requirements may be denied boarding or entry to an international destination and will not be entitled to a refund.
TRAVELING WITH CHILDREN: Children under 18 years of age not traveling with both parents or legal guardian(s) may need to present a notarized letter from the absent parent/guardian granting permission to travel outside the United States and provide emergency medical care if necessary. Please refer to our website for more information and sample letters. Alpaca Your Bags Travel is not responsible for lack of compliance to provide proper documentation to airport authorities. It is the responsibility of the traveler & the traveler’s parents/guardians to provide proper documentation to airport authorities.
AIRLINE TICKETS: If Alpaca Your Bags Travel books your airline tickets, please note that your airfare is always name specific, 100% non-refundable and subject to individual airline penalties/fees (see insurance below). Alpaca Your Bags Travel does not recommend and does not book Basic Economy fares. Air prices do not include baggage fees, early boarding fees, seat assignment and/or upgraded fees. Travelers understand that they are responsible for their seat selection, including any fees for upgraded seat assignments.
AIRLINE POLICIES: Alpaca Your Bags Travel is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. It is the traveler’s responsibility to know and understand their airlines current travel policies and regulations. Flight details including departure times are always subject to change by the airlines. It is the travelers’ responsibility to check in for the flight 24 hours in advance and reconfirm all gates and times. It is also the travelers' responsibility to arrive at the airport on time; we recommend arriving no later than two (2) hours prior to your scheduled flight departure time. We are required by law to tell you that federal law forbids the carriage of certain hazardous materials aboard the aircraft. If you do not understand these restrictions, contact your airline or go to http://www.faa.gov/about/initiatives/hazmat_safety.
ADA: Pursuant to the Americans with Disabilities Act (the ADA), Alpaca Your Bags Travel seeks to accommodate disabled travelers to the extent possible and consistent with your travel supplier’s offering. Passengers are required to advise Alpaca Your Bags Travel of their accessibility requirements prior to booking in order for us to determine if reasonable accommodations are available. Alpaca Your Bags Travel will endeavor to accommodate special access needs, but does not guarantee that it will be able to do so in all cases.
TRAVEL INSURANCE: Alpaca Your Bags Travel encourages the purchase of Travel Protection Insurance. Travel Insurance can help minimize the monetary loss incurred due to unforeseen events such as: cancellation, missed connections, baggage loss, trip delay, and especially medical emergencies. The quoted plan provides insurance coverage that only applies during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home, and automobile insurance policies.
Travelers who opt out of insurance coverage will be asked to sign a waiver indicating that they decline coverage. This waiver must be received by Alpaca Your Bags Travel before the reservation can be completed. If you do not purchase travel insurance, there are no refunds of any kind, including deposits. Travel insurance costs are non-refundable after purchase. Alpaca Your Bags Travel is not responsible for the services and policies imposed by Travel Insurance partners.
PAYMENTS: To make payments toward your trip balance, please use the link on your individual invoice.
CANCELLATION POLICIES: ALL DEPOSITS AND PAYMENTS ARE 100% NON-REFUNDABLE UNLESS OTHERWISE NOTED! Please consider Travel Insurance to protect your vacation investment. In the unfortunate incident that a traveler needs to cancel their reservation, cancellation requests must be received in writing and sent to: email@example.com. Upon receipt, we will review and reply with a confirmation of your cancellation. A cancellation confirmation will be provided to the traveler for any potential travel insurance claims.
CHANGES TO RESERVATIONS: Any changes made to your existing room reservation are subject to the current rates, promotions, and terms at the time of change. If the number of individuals occupying a room changes, the remaining travelers will be responsible for any additional costs incurred as a result of the change in the per-person occupancy rate. If a traveler makes changes to their reservation, an administrative processing fee of $50 will be assessed in addition to travel supplier fees. This processing fee is to cover our tim spent processing your reservation change. This fee is per change and will double to $100 for changes made within 30 days of travel.
FINAL PAYMENT: The final payment must be received by the due date. No payments are made automatically; you must communicate with your travel advisor to ensure payment is made before the due date. If payment is not received by the due date, your reservation is subject to cancellation. Alpaca Your Bags Travel is not responsible for cancellations due to payments made after the due date.
LATE FEES: Final payments not received prior to the due date above will incur a $50 late fee. Payments that are greater than 14 calendar dates late will be charged an additional, incremental $50 late fee. All reservations are subject to cancellation and hotel penalties as described above if final payment is not received on the due date. Late fees are not covered by the travel insurance and are always non-refundable.
CANCELLATION FEE: If a trip is completely canceled, travelers will be charged a $50 administrative processing fee per room booked. This is separate and incremental to any fees or penalties levied by the travel supplier and is to cover the time spent processing your booking and subsequent cancellation.
RESERVATION REINSTATEMENT FEE: If a traveler cancels a trip and wishes to have their reservations reinstated, a $50 administrative processing fee will apply. This is in addition to any supplier fees.
DECLINED PAYMENTS: A $15 fee will apply when a card is declined more than three times for a single payment. If you are using a debit card, please confirm that the proposed charge will be within your daily charge limit and transaction limit. Please contact your card issuer for more details.
ADDITIONAL TRAVEL DOCUMENTS: One set of printed travel documents will be sent to the lead passenger on each booking approximately two weeks before travel. It is the travelers responsibility to review the documents and communicate details to other members in their party. Additional document packages can be mailed for a $15 charge per packet.
RETURNED DOCUMENTS CHARGE: It is the travelers' responsibility to inform us of address changes as documents will be mailed to the address on your booking. If documents are returned, we are happy to re-send documents for a $15 charge. You may also opt for eDocs only.
CREDIT CARD CHARGES: Traveler understands that Alpaca Your Bags Travel has relationships with many travel supplier partners; charges on the client's credit card statement may appear as Alpaca Your Bags Travel or as the name of a preferred supplier partner. Client understands that he/she shall be liable for any and all charges placed on credit cards in the event such charges are declined or charged back for any reason including any unauthorized or fraudulent use of credit card. Agency shall not be responsible for any losses or damages associated with the fraudulent use of credit card and client shall hold Agency harmless from any and all losses, damages or claims of any kind arising from or connected to the fraudulent use of credit card.
CHARGEBACKS: Trip payments are a binding agreement where you give Alpaca Your Bags Travel approval to charge your card for the approved amount. As such, travelers waive any right to a chargeback in the case of trip delays, changes, or cancellations for any cause (exception fraud), including a force majeure event, and you agree to refund policies and procedures as outlined in the terms and conditions of your trip. In the event that you attempt without our authorization to chargeback, reverse, or recollect a trip payment already made, we reserve the right to collect all additional costs, fees, and expenses associated with such chargeback, reversal, or recollection including, without limitation, attorney fees.
TRAVEL SAFETY: Alpaca Your Bags Travel has no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For information concerning other possible dangers at destinations, Alpaca Your Bags Travel LLC recommends contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov. For medical information, Alpaca Your Bags Travel recommends contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s). It is the traveler's responsibility to know, understand and follow the rules and regulations established by travel supplier partners including but not limited to airlines, transportation companies, hotels, resorts and tour operators. You hereby release Alpaca Your Bags Travel from all claims arising out of any problem covered in this paragraph.
DISCLAIMER OF LIABILITY: Alpaca Your Bags Travel is a travel agency acting as a mere agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term "guaranteed" is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers' rates, bookings, reservations, connections, scheduling, or handling of personal effects. Alpaca Your Bags Travel shall not be responsible for any weather conditions, tour availability, injuries, damages, or losses caused to any traveler in connection with acts of God, terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, epidemics, pandemics, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control. Traveler assumes complete and full responsibility for, and hereby releases the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department. For medical information, consult the Centers for Disease Control and Prevention. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Traveler's retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.No refund can be made to the customer for unused services, unused transportation, unused sightseeing, unconsumed meals included in the package, (Breakfast, lunch, dinner, tea) or for voluntary modifications made by the traveler. These terms and conditions are subject to change without notice.
Key Terms - The following is a list of key terms used in this Policy:
“Company” or Travel Advisor” refers to Alpaca Your Bags Travel, LLC.
“You”, “Your”, “Yours”, “Owner”, “User” refers to you, the user of this website and owner of the information.
“Information”, “Personal Information”, “PII” refers to Personal Identifiable Information which is any information that can be used to identify who you are.
“Effective Date” refers to the date this policy goes into effect
NOTICE: This Policy is applicable as of the effective date noted above. Any changes or updates to this Policy will be posted at www.AlpacaYourBags.com. Policy changes may occur without notice. It is the responsibility of the User to periodically review this page for any Policy updates or changes. Current clients will be emailed a copy of this Policy and any subsequent Policy updates.
WHAT INFORMATION IS COLLECTED:
FINANCIAL: Financial information is voluntarily provided to Company upon User’s request for travel services. This includes, but may not be limited to, your credit card number, expiration date and security code as well as information matching you with the supplied credit card.
SOCIAL NETWORKING: If you choose to network with us on social media, we may gather personal information about you as listed on your personal social media page(s). To limit the information we receive from your social media accounts, please adjust the settings on those accounts.
DERIVATIVE DATA: Company and third-party service providers may collect derivative data from you by virtue of you accessing our website which includes, but is not limited to, cookie information, IP address, type of device, browser type, date/time you visited our website, and the specific pages you view. This data may or may not include personal data. If you access our website using a mobile device, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our website. Derivative data collected by third-party service providers generally does not identify a specific individual.
PERSONAL: We may gather personal information voluntarily provided by you such as your name, telephone number and email address. If you choose to utilize our services, we will gather additional information including, but not limited to, your complete mailing address, telephone number, passport and other information related to travel, and personal health information of you and your traveling companions.
HOW THE INFORMATION IS STORED: We take great pride in making sure that your information is protected and secure. We partner with various third-party software companies (e.g. Customer Relationship Manager, Email Marketing Software, or any other tools that allow the Company to runs its business and fulfill its business obligations) to securely store your data. Company may also use third party software and websites to securely transmit and process that data (e.g. travel supplier website). Although we cannot guarantee 100% that the third-party software and website will not be breached, we do review the privacy and security policy of third-party providers to ensure that any third-party providers with whom we partner uses high levels of encryption to keep your data safe and secure.
GROUNDS FOR USING AND PROCESSING YOUR DATA:
LEGITIMATE BUSINESS INTERESTS: We value our customers and want to keep you informed. From time to time, we may use your information to provide you with valuable updates in products/services as well as other information deemed necessary. We also may use your information to move forward our business.
PERFORMANCE OF A CONTRACT: If you decide to utilize our services, your information will be used in any way necessary to provide that service to you.
BY LAW: If at any time we are required by law to disclose your personal information, we must comply and, if possible, will provide notice to you of such disclosure.
PROTECT THE COMPANY: Your information may be disclosed in order to protect our company, including investigating and remedying any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or to exercise or defend against legal claims.
ADVERTISERS: We may use third party advertising companies to run and manage our ads, such as Facebook and Instagram, and may to produce ads that appears when you visit our Website or mobile app. These companies may use information about your visit to our website and other websites that are contained in web cookies (as previously described) to offer you personalized advertisements about goods and services that might interest you. We cannot control the activities of, such other advertisers or web sites. You should consult the respective Privacy Policies of these third-party advertisers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices.
WHAT WE DO WITH THE INFORMATION:
Keeping your information safe is our top priority. We will only share your information when necessary to fulfill your travel request. Information may be shared with:
• Travel suppliers we partner with (e.g. tour operators, transportation suppliers, visitor bureaus)
• Travel carriers (e.g. airlines, cruise carriers, hotels/resorts)
• Partnered travel agencies
• Company staff and independent contractors
• Any other person(s) or entity(ies) necessary to fulfill the contract or by law
HOW LONG INFORMATION IS STORED: Your data will be stored so long as it is needed to fulfill a legitimate business purpose of the Company. You may elect to have your data removed from the Company’s databases. Such request must be made in writing to Company’s attention using the contact information included with this policy. Please note that Company may not be able to remove all information from our database if it is being used for a legitimate business purpose at the time the request is made. Company also cannot remove your information from the database of third-party suppliers Company used to fulfill a contract or for a legitimate business purpose. Company will advise what information is unable to be removed from the database, if applicable, upon receipt of your request.
IF YOU WANT TO REVIEW YOUR INFORMATION: We may periodically review with you and update your information that is on file. You can review your information with us by request. Please send an email to: INFO@ALPACAYOURBAGS.COM and we will provide instructions on how to review your file within two (2) business days.
CALIFORNIA PRIVACY RIGHTS: The State of California has established its own unique regulations that apply to California residents. If you are a California resident, you have the right to obtain from us, once per year and free of charge, information regarding what information we disclose to third party marketers, and the names and addresses of each third party to whom we disclose your data. If you are a California resident and would like to make such a request, please use the contact information listed in this policy.
If you are a California resident and under the age of 18, you have the right to request that we remove any data that you publicly post on our website. To request removal of your data, please use the contact information listed in this policy. Note that while we will remove your data that is publicly posted on our website, we may not be able to completely remove that data from our systems.
GDPR COMPLIANCE: Company’s products and services are only offered to those who permanently reside in the United States. Beyond the information obtained by virtue of visiting this site, no further information will be obtained and stored by persons who are not permanent residents of the United States.
HOW POLICY CHANGES WILL BE COMMUNICATED: Updates to this policy will be posted on the Company’s website. There may be links to this policy in email communications or on our social media pages. Current and past customers will receive an email notifying you when this policy is updated.
THINGS YOU CAN DO TO HELP KEEP YOUR INFORMATION SAFE: Keeping your information safe is the responsibility of both the Company and you. Company will abide by this policy and make every effort to keep your information safe and secure. We will not request you send your personal information via email or other unsecure means. We will use secure technology to gather any personal information, such as a secure form or access to a secure database. Please do not email, text or use other unsecure means to provide Company with your personal information. If you are providing personal or financial information to Company via the telephone, please make sure you are doing so in a secure environment. Company is not responsible for breach or damages due to loss due to information being transmitted to Company in an unsecure manner.
DISCLAIMER/HOLD HARMLESS: We pride ourselves in putting forth best efforts to keep your information safe and secure. However, no process is 100% secure. By securing travel arrangements with the Company, you agree to indemnify and hold Company harmless to any data breaches and any injuries or losses caused by said breach.
As previously stated, Company is a neutral third party partnering you with various suppliers in order to build the best travel itinerary to meet your needs. Company does not own, operate or control in any way the suppliers we bring to you. Therefore, this policy does not extend past this Company. As your itinerary is built, you will have access to the relevant suppliers’ policies to review. By virtue of securing travel services through this Company, you will also be bound by the suppliers’ policies and procedures. It is your responsibility to read and fully understand the policies of the supplier(s) and agree to indemnify and hold Company harmless from any data breaches of any third party or supplier including any injuries or losses caused by said breach.
SEVERABILITY: If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
HOW TO CONTACT US: Any questions regarding this policy can be sent to: Ashley Morris, Alpaca Your Bags Travel, firstname.lastname@example.org
PRINTABLE COPY: A printable copy of this policy can be obtained by emailing email@example.com